Shipping policy

Last updated: October 23, 2026

Waylivingcraft delivers to street addresses in the contiguous United States. Alaska, Hawaii, Puerto Rico, the U.S. territories, PO boxes, APO/FPO addresses, and international freight forwarders are outside our delivery area, and we cannot accept orders shipping to those destinations.

From order to carrier. After your payment clears, we pack your order and hand it to the carrier within 1–2 business days. Business days are Monday through Friday and exclude federal holidays observed in the United States. An order placed after 5:00 PM Central Time, or on a Saturday or Sunday, starts its processing clock on the next business day.

Time in transit. Once the carrier has your package, delivery within the contiguous United States generally takes 3–5 business days. Counting processing and transit together, most orders arrive 4–7 business days after they are placed. These figures reflect normal carrier performance; they are estimates rather than commitments, and severe weather, carrier backlogs, or holiday volume can push delivery past that window.

Cost. Shipping is free on every order shipped within the contiguous United States. No minimum purchase is required, and no handling charge, fuel surcharge, or packaging fee is added at checkout. The total shown at checkout consists of the product price plus any sales tax that applies to your delivery address.

Choosing the carrier. We select a carrier suited to your destination and the size of your package at the time of shipment. The carrier and tracking number appear in the shipping confirmation email sent when your order leaves our facility. If three business days have passed since your order confirmation and you still have no tracking number, write to info@waylivingcraft.com and we will look into it.

Changes and incorrect addresses. We can change a delivery address only while the order is still with us, before it is handed to the carrier. Email us as soon as you notice a problem. After handoff, address changes go through the carrier directly and are subject to the carrier's approval, which we cannot guarantee.

Packages that come back to us. A package may return to us if the address given at checkout was incomplete or wrong, or if the recipient declined it. When that happens, we contact you at the email address on the order. You may choose to have the order reshipped to a corrected address or to receive a refund of the product amount. Any shipping charge that was applied to the original order is not refunded in this situation; orders placed under our free shipping offer carry no shipping charge, so the refund covers the product amount.

Once delivered. Risk of loss passes to you when the carrier delivers to the address you supplied. If tracking shows a delivery you cannot find, check with the carrier first, then contact us at info@waylivingcraft.com within 7 days of the tracked delivery date. We will open an inquiry with the carrier. Outcomes depend on the carrier's investigation, so we cannot promise a replacement before that inquiry concludes.