Refund policy

Last updated: October 23, 2026

You have 30 calendar days from the delivery date to return an eligible item. The delivery date is the one recorded by the carrier's tracking, not the date you placed the order.

What qualifies. An item can be returned when it is unused, in the condition you received it, and accompanied by its original packaging. Please include the packaging materials as well as the box; items shipped back without their original packaging are harder for us to inspect and may not qualify.

What does not qualify. Items showing signs of use, assembly, alteration, or damage that occurred after delivery cannot be returned. Furniture and other items that require assembly are considered used once assembled, because they can no longer be returned to their original packaging condition. Personalized or made-to-order items, opened personal care products, and intimate apparel are also excluded. This paragraph does not limit your options when an item arrives damaged or defective — see the section below.

Starting a return. Send an email to info@waylivingcraft.com with your order number and a short note on why you are returning the item. We reply with the return address and instructions. Please wait for those instructions before shipping anything back; a package that arrives without a reference number takes considerably longer to match to an order.

Return shipping. We do not charge for return shipping, and we do not deduct a restocking fee or a processing fee from an eligible refund. When the return is the result of our mistake — the wrong item, a damaged item, or a defective item — we also cover the cost of getting it back to us, and your refund includes everything you paid for the product.

How the refund works. When your return reaches us, we inspect it within 1–2 business days to confirm it meets the condition requirements. If it does, we initiate the refund to your original payment method within that same 1–2 business day period and send you an email confirming that the refund has been issued on our side. From that point, the money typically appears on your statement within 7–10 business days. That posting period is controlled by your bank or card issuer, and we have no way to shorten it.

Damaged, defective, or incorrect items. Contact us within 7 days of delivery with your order number and a photo showing the item and its packaging. We arrange a replacement or a refund at no cost to you. Unless we specifically ask you to send the item back, you may keep it. If we do ask, we provide instructions and cover the return shipping.

When a refund seems slow. If our refund confirmation email is more than 10 business days old and nothing has appeared on your statement, check with your bank or card issuer before anything else, since posting delays are common and usually resolve at that level. If they cannot find the transaction, email us at info@waylivingcraft.com with your order number and we will supply the refund reference.